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Warranty

What guarantees are supplied with Elektra underfloor heating products?

All Elektra products come complete with a comprehensive manufacturer's warranty - subject to use and installation in accordance with the manufacturer's recommendations, with warranty duration periods of lifetime, 10 years and 2 years dependent upon the product and its installation.

All Elektra products must be installed in accordance with the  installation and operational manuals supplied with the Elektra heating system.

ELEKTRA heating mats or cables warranty is for a LIFETIME period and is a guarantee

applicable only for the original floor covering under which the heating cable or mat is fitted. This is providing the installation has been carried out in accordance with the manufacturers installation instructions, and that an Elektra thermostatic controller complete with a floor sensor has been installed to regulate the heating cable or mat.  The heating system must be earthed and protected by a Residual Current Device (RCD) at all times.  All electrical installation and connection must be carried out by a suitably qualified electrician, and all required readings are recorded on the warranty registration document along with the credentials of the electrical installer.

The heating system must be registered with ELEKTRA (UK) LTD within 30 days of purchase.  This is carried out by fully completing and returning the warranty registration form that accompanied the heating system.   

Elektra Thermostats are guaranteed for a period of2 YEARSfrom the date of purchase.

Failure of the heating system to start due to interruption and/or inadequate electrical service is not covered in the warranty.

What guarantee is offered with your Adept warm water underfloor heating products?

The guarantee duration is specific to the component and of course subject to installation instructions having been adhered to.  Pipes, manifolds and pipe connectors installed in accordance with the manufacturers recommendations and instructions have a comprehensive 25 year guarantee.

The remainder of our products are covered by a 2 year guarantee.