| 1) | Is there any display on the thermostat? | Yes | Go to 4) |
| No | Go to 2) |
| 2) | Has the RCD Tripped? | Yes | Reset RCD |
| No | Go to 3) |
| 3) | Is there voltage at the thermostat? | Yes | Go to 10) |
| No | Check Power Supply |
| 4) | Is there a fault code on the thermostat? | Yes | Consult Manual |
| No | Go to 5) |
| 5) | Set the thermostat to manual & increase temp to 30oC. Does the heating come on? |
Yes | Go to 6) |
| No | Go to 7) |
| 6) | Does the floor get warm? (Please allow up to 12 hours for this to happen) | Yes | Go to 9) |
| No | Go to 11) |
| 7) | Check the resistance of the floor sensor. Does it match the readings in the manual? | Yes | Go to 8) |
| No | Go to 10) |
| 8) | Is the floor sensor positioned corrected and inside a conduit? (as advised in the manual) | Yes | Go to 9) |
| No | Go to 5) |
| 9) | Temperature and program settings on the thermostat need to be adjusted |
| 10) | Please complete Uheat returns form, so the thermostat can be returned to us for testing / replace / repair |
| 11) | Check resistance & insulation resistance of the heating and report results to Uheat here |