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PRODUCT REGISTRATION & SUPPORT
Find the correct registration form, understand what records to keep and avoid relying on outdated warranty wording.
Warranty periods and conditions depend on the exact product, purchase date and installation. The terms supplied with the product and your proof of purchase are the governing documents.
CHOOSE THE CORRECT ROUTE
Select the form by brand and system type. Registration records the installation; it does not replace the product’s terms or automatically approve a future claim.
Register eligible Elektra and Adept electrical heating products. Current Elektra information lists 20-year cover for floor-heating cables, mats and foils, while product-specific terms and purchase documentation still apply.
Register eligible Adept water underfloor heating products. Warranty duration varies by component and depends on compliant installation and the supplied terms.
Keep the product label, proof of purchase and installation evidence, then contact Uheat so we can identify the correct manufacturer route.
KEEP THE EVIDENCE
Good installation records protect the system and make future technical support much faster.
Order number, invoice or other evidence showing the product and purchase date.
Model, size, batch or serial details and a clear photograph of the product label.
Name and credentials of the installer or electrician responsible for the relevant work.
As-built plans, photographs before covering and commissioning information.
For electric heating, retain every resistance and insulation-resistance result required by the exact manual.
Floor build-up, finish, controls and other information requested by the registration form.
REGISTRATION & CLAIMS
Registration creates a useful record. A warranty claim is assessed separately against the applicable product terms and evidence.
Match the brand and model on the label to the correct registration form and manual.
Enter the requested readings, dates and installer details, then keep a copy of the submission.
If a fault is suspected, stop and gather the evidence before lifting flooring, cutting cables or replacing components.
WARRANTY GUIDANCE
Important distinctions between registration, product terms and a claim.
It depends on the product and purchase date. Current Elektra information lists 20-year cover for floor-heating cables, mats and foils, but other Elektra products and Adept components have different periods. Use the terms supplied with your order or ask Uheat to identify them.
Register as soon as installation records are complete and within any deadline stated in the supplied terms. Some older Elektra paperwork specified registration within 30 days, so do not delay.
No. Registration records the product and installation. Any claim is assessed against the warranty terms, installation requirements and supporting evidence.
Switch the system off if safety may be affected, avoid disturbing the installation and contact Uheat with the product details, test records and photographs.