Order cut-off
Eligible stocked orders processed before 1pm Monday to Friday are prepared for dispatch as quickly as possible.
ORDER & DELIVERY
Delivery
Clear delivery options, careful warehouse handling and practical advice before your installation begins.
Most stocked orders received and processed before 1pm Monday to Friday are prepared promptly. The service and cost available to you depend on the order, destination and option selected at checkout.
AT A GLANCE
What to Expect After Ordering
Availability and destination determine the final service shown at checkout.
Standard mainland delivery
The standard service shown at checkout is normally 3–5 working days for mainland UK addresses.
Tracked consignments
Delivery updates are provided where available and a signature may be required for security.
Warehouse or supplier dispatch
Most orders leave our warehouse. Some products are sent directly by a supplier and we will advise you if this affects timing.
DELIVERY OPTIONS
Choose the Service That Fits the Project
Options vary by product, order size and postcode. The checkout displays the services available for an eligible order.
| Service | Typical availability | How to arrange | Important note |
|---|---|---|---|
| Standard mainland UK | Normally 3–5 working days | Shown at checkout | Suitable when the project has time allowance |
| Next working day | Selected stocked orders and postcodes | Upgrade where available | A delivery target rather than an absolute guarantee |
| Before noon / Saturday | Selected destinations | Upgrade where available | Confirm availability and cost at checkout |
| Collection | Monday–Friday, 8am–5pm | Contact us before travelling | Wait until the order is confirmed ready |
| Offshore / international | Quoted for the destination | Contact Uheat | We will confirm cost and expected timing |
Standard mainland UK
- Typical availability
- Normally 3–5 working days
- How to arrange
- Shown at checkout
- Important note
- Suitable when the project has time allowance
Next working day
- Typical availability
- Selected stocked orders and postcodes
- How to arrange
- Upgrade where available
- Important note
- A delivery target rather than an absolute guarantee
Before noon / Saturday
- Typical availability
- Selected destinations
- How to arrange
- Upgrade where available
- Important note
- Confirm availability and cost at checkout
Collection
- Typical availability
- Monday–Friday, 8am–5pm
- How to arrange
- Contact us before travelling
- Important note
- Wait until the order is confirmed ready
Offshore / international
- Typical availability
- Quoted for the destination
- How to arrange
- Contact Uheat
- Important note
- We will confirm cost and expected timing
Working-day services exclude weekends and UK bank holidays unless a Saturday service is specifically selected.
WHEN THE ORDER ARRIVES
Check the Complete Delivery
A careful check on arrival makes shortages, transit damage and installation planning much easier to resolve.
Inspect every parcel
Small components may be packed inside larger cartons or other items to reduce the number of packages.
Check quantities and condition
Compare the complete delivery with your order before discarding packaging.
Report issues promptly
Tell us about shortages or visible damage within two days of receipt and include photographs where useful.
Allow for security checks
We may contact you when a first order is being sent to an address different from the payment billing address.
DELIVERY HELP
Delivery Questions
Useful answers before and after dispatch.
What time can delivery arrive?
Carrier delivery windows vary. Mainland deliveries may arrive during the working day, commonly between 8am and 6pm. Use the tracking information for the latest update.
Is next-working-day delivery guaranteed?
No courier service is completely immune to disruption. We and our delivery partners make every effort to meet the selected service, but you should not book installers until every item has arrived and been checked.
Can I collect my order?
Collection is available Monday to Friday, 8am–5pm. Contact us first and wait for confirmation that the order is ready before travelling.
What should I do if something is missing or damaged?
Check inside all larger cartons, keep the packaging and contact Uheat within two days of receipt with the order details and photographs where relevant.