Delivery
Mainland UK Orders
Most of our goods are dispatched from our 6600 square foot warehouse. Products that are ordered before
12pm Monday - Friday excluding Bank Holidays are scheduled to be
delivered the next working day (Monday to Friday, and can be delivered
at any time between 8:00am and to 6.00pm. Orders that are taken on a
Friday after 12pm or on a Saturday or Sunday will leave the warehouse on
the following Monday (excluding Bank Holidays) for scheduled delivery on
Tuesday. Orders taken on Friday before 12pm will leave the warehouse on Friday
for delivery on the following Monday (excluding Bank Holidays).
Please note that Uponor products can take 2-3 working days
to be delivered as these are dispatched directly from our supplier, we
will notify you if delivery will be more than 3 working days.
Standard delivery does not guarantee next day delivery though every
effort is made by us and our delivery partners.
Clearly we are reliant on our third party couriers and their
service to us, and whilst we make every effort to maintain our
delivery expectations, on occasions and for various reasons our
delivery partners may fail to deliver on the appointed day. This
though is an extremely rare occurrence however we do not accept any
responsibility nor can we be held responsible for late delivery of a
product or products, and any costs that may be incurred by a customer
through late delivery are solely the customers
responsibility, as we advocate that it is prudent to make sure ALL
items have been delivered prior to engaging trades people or
contractors.
This comprehensive delivery service is FREE, with the
exception of orders under £100.00 ex VAT where a fee of £10.00 plus VAT
will be charged per consignment, with any quantity of goods. For a
small fee you have the option of upgrading your delivery service to a
before 9:00am delivery, a before 10:00am, a before 12:00 noon delivery
or a Saturday delivery.
All consignments are tracked and for security require a signature on delivery;
this guarantees the secure delivery and safe passage of your goods.
Our shopping cart defaults to Mainland UK next working day delivery. If you require a special delivery simply change the Delivery Option as required. The shipping cost will be automatically calculated. If you are not within
Mainland UK you should follow the instructions below for international visitors.
International Orders
Please contact us on 01394 384077, so we can provide you with an accurate costing for your individual consignment.In
the event that we are unable to dispatch goods within 1 working day, we
will notify you of the delay.
ALL DELIVERY SHORTAGES MUST BE REPORTED WITHIN 3 DAYS OF RECEIPT
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